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Privacy Policy

Website Privacy & Cookies Policy

Dated 06/07/2018

This privacy policy tells you about the information we collect from you when you use our website. In collecting this information, we are acting as a data controller and, by law, we are required to provide you with information about us, about why and how we use your data, and about the rights you have over your data.

 

Who are we?

We are General Fabrications Ltd Our address is Orphanage Road, Erdington, Birmingham, West Midlands , B24 9HT. You can contact us by post at the above address, by email at 0121 377 6070 or by telephone on orders@genfab.co.uk.

We are not required to have a data protection officer, so any enquiries about our use of your personal data should be addressed to the contact details above.

 

When you use our website

When you use our website to browse our products and services and view the information we make available, a number of cookies are used by us and by third parties to allow the website to function, to collect useful information about visitors and to help to make your user experience better.

Some of the cookies we use are strictly necessary for our website to function, and we don’t ask for your consent to place these on your computer. These cookies are shown below.

 

Cookie Name

Purpose

Further Information

_hjIncludedInSample

Determines if the user's navigation should be registered in a certain statistical place holder.

Expires when the browser is closed

hasConsent

Registers whether you have accepted or rejected our privacy policy

Expires when the browser is closed.

frontend

Records your session ID on the server.

A session cookie which expires when you close your browser

frontend_cid

 

Records your session ID on the server.

A session cookie which expires when you close your browser

persistent_shopping_cart

A link to information about your cart and viewing history if you have asked the site.

A session cookie which expires when you close your browser

guest-view

Allows guests to edit their orders.

A session cookie which expires when you close your browser

external_no_cache

A flag, which indicates whether caching is disabled or not.

A session cookie which expires when you close your browser

  

As well as the cookies we use, various third parties also place them on your computer, again with your consent. These are shown below.

Cookie Name

Purpose

Further Information

_ga

Registers a unique ID that is used to generate statistical data on how the visitor uses the website.

Used by Google Analytics, expires after 2 years

_gat

Used by Google Analytics to throttle request rate

Used by Google Analytics, will expire when the browser is closed

_gid

Registers a unique ID that is used to generate statistical data on how the visitor uses the website.

Used by Google Analytics, will expire when the browser is closed

ads/ga-audiences

Used by Google AdWords to re-engage visitors that are likely to convert to customers based on the

visitor's online behaviour across websites.

Used by Google AdWords, will expire when the browser is closed

 

When you submit an enquiry via our website

When you submit an enquiry via our website, we ask you for your name, company name , contact telephone number and email address.

We use this information to respond to your query, including providing you with any requested information about our products and services. We may also email you several times after your enquiry in order to follow up on your interest and ensure that we have answered your it to your satisfaction. We will do this based on our legitimate interest in providing accurate information prior to a sale.

Your enquiry is stored and processed . The enquiry may be shared with only internal Genfab personnel and our supply manufacturers technical sales advisors if further technical support is required. Our manufacturing partners will only be contacted after seeking permission to do so from the enquirer.

We do not use the information you provide to make any automated decisions that might affect you.

We keep enquiry emails for two years, after which they are securely archived and kept for seven years, when we delete them. CRM records are kept for three years after the last contact with you.

 

When you purchase a product from our website 

When you purchase products from us online, we ask you for your name, Comapany Name address, contact telephone number, email address and credit or debit card information. We also record your IP (Internet Protocol) address, which is the address of your computer on the Internet.

We will use your information to verify your credit card details for your purchase, process your order and to send you your products. We will also send you a receipt via email and we may use your telephone number to contact you regarding your purchase.

We require this information in order to process your payment, deliver your products or services and fulfil our contract with you. We record your IP address in order to show that the correct tax was applied to the sale, which we are required to do by law 

Your information is stored on our website and on our shared server, both of which are based within the European Union. Your credit card details are passed to a third-party payment processor, Paypal, which is based in the USA and is certified to the EU-US Privacy Shield (which requires effective safeguards for your information). We do not record or retain your credit or debit card information.

We do not use the information you provide to make any automated decisions that might affect you.

We keep your order information for an indefinite period.

 

When you register an account on our website

When you register an account on our website we ask you for your first and last name and email address. We use this information to verify your account.

Your details are stored and processed on our UK based server. These details are only processed by Internal General Fabrications staff, based at the address above.

We do not use the information you provide to make any automated decisions that might affect you.

We keep enquiry emails for two years, after which they are securely archived and kept for seven years, when we delete them. CRM records are kept for three years after the last contact with you.

  

Your rights as a data subject

By law, you can ask us what information we hold about you, and you can ask us to correct it if it is inaccurate. If we have asked for your consent to process your personal data, you may withdraw that consent at any time.

If we are processing your personal data for reasons of consent or to fulfil a contract, you can ask us to give you a copy of the information in a machine-readable format so that you can transfer it to another provider. 

If we are processing your personal data for reasons of consent or legitimate interest, you can request that your data be erased 

You have the right to ask us to stop using your information for a period of time if you believe we are not doing so lawfully.

Finally, in some circumstances you can ask us not to reach decisions affecting you using automated processing or profiling.

To submit a request regarding your personal data by email, post or telephone, please use the contact information provided above in the Who Are We section of this policy.

 

Your right to complain

If you have a complaint about our use of your information, we would prefer you to contact us directly in the first instance so that we can address your complaint. However, you can also contact the Information Commissioner’s Office via their website at www.ico.org.uk/concerns or write to them at:

Information Commissioner's Office

Wycliffe House

Water Lane

Wilmslow

Cheshire

SK9 5AF

Updates to this privacy policy

We regularly review and, if appropriate, update this privacy policy from time to time, and as our services and use of personal data evolves. If we want to make use of your personal data in a way that we haven’t previously identified, we will contact you to provide information about this and, if necessary, to ask for your consent.

 

We will update the version number and date of this document each time it is changed.